32 Stories
Terms & Conditions

General

This website is operated by 32 Stories ltd. (“32S”).Throughout the site, the terms “we”, “us” and “our” refer to 32S.

32S offers information on services available to you, the user, conditioned upon your acceptance of all terms stated here. The name “32S” and any logos, names or other identifying marks are the property of 32S or our affiliated orthodontists or dentists. In addition to reading these Terms of Service, you should also read our Privacy Policy, which explains how we may collect and use your personal information.

If you use this site, you agree to the terms of our Privacy Policy. By visiting our site and/ or purchasing something from third parties or our affiliates through the site, you engage in our “service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website.

Medical Disclaimer

All information contained on this website, including information relating to orthodontic, dental, medical and health conditions, and products and treatments, is for informational purposes only.

This information should not be considered complete and is not intended to be used in place of a patient visit, call, consultation or advice of an orthodontist, dentist or medical professional, or any information contained on or in any product packaging or labels.

The information on this website and any link to other sites is for informational purposes only and is not intended to provide medical advice for any specific medical condition you may have.

Content on the Website

All of the content featured or displayed on the Website, including, but not limited to, logos, icons,navigational buttons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by 32 Stories Ltd, its affiliated companies, its licensors or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights,trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with 32 Stories, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of 32 Stories, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

Copyright and trademarks

The copyright in all Content is and remains owned by 32 Stories, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only.You may not modify any of the materials and you may not copy, distribute,transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of 32 Stories. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website. In the event you download software(including but not limited to screensavers, smart phone applications, icons,videos and wallpapers) from the Website, the software, including any files,images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by 32 Stories. 32 Stories does not transfer title to the Software to you. You own the medium on which the Software is recorded, but 32 Stories retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form. All trademarks, service marks,logos and trade names which appear on products of 32 Stories Group, product packaging and/or on the Website, whether registered or not (the “Trade Marks”)remain the exclusive property of 32 Stories, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without 32 Stories' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of 32 Stories

Disclaimer of warranties

You acknowledge that you are using the Website and the Services at your own risk. The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind and to the full extent permitted by applicable law, 32 Stories, its affiliates and its third party service providers hereby expressly disclaim any and all warranties,express and implied, including, without limitation, any warranties of accuracy, completeness or reliability, title, non-infringement, satisfactory quality or fitness for a particular purpose, or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form. The information on the Website is for general information purposes only and does not constitute advice. 32 Stories does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, 32 Stories will not provide for specific IT infrastructure or connectivity. Thus 32 Stories cannot represent or warrant the Website will be uninterrupted or error free. 32 Stories does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy,usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. 32 Stories, its affiliates, and its third party service providers do not represent or warrant that there will be no failures, errors or omissions, or loss or security breach of transmitted information, or that no viruses will be transmitted through access to or use of 32-Stories.com.

Limitation of liability

Your use of the Website is at your own risk. To the maximum extent permitted by applicable laws, neither 32 Stories and its affiliates, nor any of its employees, officers, directors, third party service providers nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable to you or any other third party for any direct, indirect, special, consequential, punitive or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with these Use of Website Terms and Conditions, even if 32 Stories has been advised of the possibility of any such damages.

Neither shall 32 Stories, its affiliates and its third party service providers be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages arising out of this Agreement, the provision of Services here under, the sale or purchase of any merchandise ordered through the Website, your access to or inability to access the Website, Website Information, or Services, including for your use of or reliance on the Services, the Website Information or materials available through third party Websites linked to the Website,regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable laws, you hereby agree to release 32 Stories, its affiliates and third-party service providers, and each of their respective directors,officers, employees, and agents from any and all claims, demands and damages(actual and consequential) of every kind and nature, known and unknown,suspected and unsuspected, disclosed and undisclosed ("claims"),arising out of or in any way connected with your negligent or unauthorised use of this Website and its Services.

If any guarantee, condition,representation, warranty or term is implied or imposed by any applicable law and cannot be excluded (a "non-excludable provision"), and 32 Stories is able to limit your remedy for a breach of the non-excludable provision, then 32 Stories’ liability for breach of the non-excludable provision is limited exclusively (so far as applicable laws do not prohibit) to, at 32 Stories’option, (a) in the case of goods, the prompt replacement of the goods or the supply of equivalent goods, or the cost of replacing the goods or of acquiring equivalent goods; and (b), in the case of Services, the supplying of the Services again, or the payment of having the cost of having the Services supplied again.

Notwithstanding any of the above provisions, we do not exclude our liability to you for any death or personal injury caused by our negligence, or for any fraud or fraudulent misrepresentation.

Links to third parties

For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside 32 Stories’ service and off the Website and are beyond 32 Stories’ control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. 32 Stories is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/access these Websites entirely at your own risk. Please note that these other Websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.

Misuse of the Website

You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence,violate the rights of any party or which may otherwise give rise to civil liability or violate any law. 32 Stories may deny you access to the Website at any time in its sole discretion, and which shall include situations where 32 Stories believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws. You are also prohibited from using the Website to advertise or perform any commercial solicitation. You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person's use of the Website or to help facilitate any third party to purchase any product on the Website. You may not attempt to gain unauthorised access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorised means.

User generated content

All opinions, remarks, comments, artwork, graphics, photographs, links,questions, suggestions, information, videos and other materials (including your personalisation of Customised Products) that you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non confidential and non-proprietary. Accordingly, 32 Stories shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that 32 Stories only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. 32 Stories shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall 32 Stories be under an obligation to do so.Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of 32 Stories. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep 32 Stories and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by 32 Stories or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website. 32 Stories reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which 32 Stories believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to 32 Stories. You agree to promptly notify 32 Stories in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to 32 Stories sufficient information to enable 32 Stories to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. 32 Stories agrees to make good faith efforts to investigate such complaint and shall take such action as 32 Stories in its sole discretion decides. However, 32 Stories does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

Unsolicited ideas

32 Stories maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions,designs and/or other materials related to 32 Stories business (including without limit dental or cosmetic goods and services) whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”)from persons external to 32 Stories. You should therefore not post any Materials on the Website or send these to 32 Stories by e-mail or otherwise.

Non-Commercial Use Only

The Website is for the personal use of individuals only and may not be used in connection with any commercial endeavours. Organisations, companies and/or businesses may not use the Services, the Website Information or the Website for any purpose without written consent of or agreement with 32 Stories. You agree not to make use of Website Information by publication, re-transmission, distribution, performance,caching, or otherwise, except as permitted by law or as expressly permitted in writing by this Agreement or 32 Stories. Illegal and/or unauthorised uses of the Website, including efforts to collect usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email and unauthorised framing of or linking to the Website, will be investigated and appropriate legal action will be taken, including without limitation, civil,criminal and injunctive redress.

 Use of the Website & Services By You

You may view and use the Website Information only for your personal information and for seeking out 32 Stories Product(s) or Service(s) on the Website. Except as set forth in this Agreement,the Website does not grant to you any right to use, reproduce, copy, modify,transfer, display, publish, sell, licence, create derivative works, publicly perform, or distribute by any means, method or process any Website Information.Your right to use the Website and the Services is personal to you – you may not authorise others to use the Website and the Services, and you are responsible for all use of the Website and the Services by you and by those you allow to use, or provide access to, the Website and the Services. You agree to use the Website and the Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and/or criminal liability.

Eligibility to Use the Website and the Services

The Website and the Services are not intended for users under the age of 18. To register for any Products or Services offered on the Website, you must be 18 years of age or older. If you are a minor under the age of 18, you may only use the Website in conjunction with the prior consent and authorisation of your parents or guardians. 32 Stories does not knowingly collect personally identifiable information from users under the age of 13. Children under 13 should not use the Website. If a child under 13 submits information through any part of the Website, and 32 Stories becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.

Security Procedures

You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorised access to our website or to our database.In the event of such a breach, your right to use our website will cease immediately and we may report this breach to the relevant law enforcement authorities.We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. If you choose, or you are provided with, a user identification code, password or any other piece of information,you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedure, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use.

Affiliations

Our website may contain links to third party websites. 32 Stories is not responsible for the content or privacy policies of those websites, and including these links on our website should not be considered as endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those webpages. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such away as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our website other than that set out above, please address your request to support@32-stories.com

SERVICES & PRODUCTS

Warranty

32 Stories warrants that its products shall conform to the specifications represented in the treatment plan approved and prescribed by your dentist, and are free from defects in material and workmanship.

32 Stories shall not be liable:
for any defects that are caused by neglect, misuse, or mistreatment of its products by the patient or any third party
for any defects that are caused by failure to follow directions of use by the prescribing dentist
for any products being used in combination with other third party products
if you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, as we only supply the products only for domestic and private use.


MISCELLANEOUS

If you have any questions or comments about the Website or the 32 Stories Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by emailing support@32-stories.com.

Priorities In case of contradiction between 32 Stories Terms and Conditions and any content contained in other parts of the Website or in links, 32 Stories Terms and Conditions contained in this document prevail.

Amendments to the 32 Stories Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time. The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the 32 Stories Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable). Please check the 32 Stories Terms and Conditions periodically for changes. Continued access to the Site and use of the Services by you will constitute your acceptance of any changes or revisions to the Agreement. 32 Stories also reserves the right to post, from time to time, additional rules of usage that apply to specific parts of the Website, which may be posted in the relevant parts of the Website and will be clearly identified. Your continued use of the Website constitutes your agreement to comply with these additional rules. 32 Stories will inform you of any such changes, modifications, alterations,updates and/or additional rules of usage by posting them on the Site. In some cases, 32 Stories will describe the changes and updates in an email sent to the address you provided during registration. Please be sure your preferred email address in your 32 Stories profile is current and up to date.

Data protection

32 Stories fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy and Cookie Policy, which are incorporated into and form part of these 32 Stories Terms and Conditions. By placing a purchase order you agree and understand that we may collect, use,store and process your personal data in accordance with our Privacy Policy(found on the website). Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website and services you consent to such processing and you warrant that information provided by you is correct and accurate.

Sub-contracting

32 Stories reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under 32 Stories terms and conditions provided that your rights under 32 Stories terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the 32 Stories terms and conditions without our consent in writing.

Events beyond reasonable control

32 Stories will be not held responsible for any delay or failure to perform or comply with our obligations under the 32 Stories terms and conditions when the delay or failure arises from any cause which is beyond 32 Stories’ reasonable control.

Applicable law and jurisdiction

The 32 Stories Terms and Conditions shall be governed by the laws of England & Wales. English law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This does not affect the applicable mandatory rights under the law of your country of residence. You may bring any dispute which may arise under these Terms and Conditions to – at your discretion - a competent court of England – with the exclusion of any other court - competent to settle any of such a dispute. 32 Stories shall bring any dispute which may arise under these Terms and Conditions to the competent court of England. Version December 2019

Text messaging and Phone Calls

We, a 32 Stories representative, a 32 Stories Associate or an affiliated Dentist or dental practice may contact you by telephone or text messages (including by an automatic telephone dialling system) at any of the phone numbers provided by you or on your behalf in connection with 32 Stories, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from 32 Stories at any time, either by texting the word "STOP" using the mobile device that is receiving the messages, or by contacting customer support. If you do not choose to opt out, 32 Stories may contact you as outlined in its User Privacy Policy, located on the website

SMS Short Code Terms & Conditions

If you consent to provide your mobile phone number to 32 Stories, we may use this information to send you transactional SMS updates about your requests, orders and other feedback. We may also share this information with a third party to aid in sending text messages via SMS or SMS short codes. Number and size of messages will vary per user based on evaluation/treatment length and stages. Reply 'STOP' to any SMS message to unsubscribe from updates. Reply 'HELP' to get help. 32 Stories does not charge any users fees to send or receive text messages. However, message and data rates may apply from your mobile carrier and you should contact your mobile carrier to understand what message and data rates may apply. The wireless carriers are not liable for delayed or undelivered message. 32 Stories will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. 32 Stories respects your privacy. We will only use the information you provide to transmit text messages to you. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, to protect our rights or property.Text messages through your wireless carrier/service provider are not secure messages through encryption or similar technology, and therefore you should take care to include only the content you wish to share in the texts to our Customer Support agents. 32 Stories respects your right to privacy. You can view our Privacy Policy on the 32 Stories website. For clarity, this section is subject to 32 Stories’ obligations regarding SMS communications in the UK.

Call Recording

Please note that calls from the 32 Stories Sales Team may be monitored or recorded for training & quality purposes.

Liability

Nothing in these Terms or in the pages of the website shall limit our liability for death or personal injury arising from our negligence, or for fraud, or for misrepresentation as to a fundamental matter, which cannot be excluded or limited under applicable law.

What is the difference between using 32S and getting braces from a dentist or orthodontist in a surgery?

The main difference is the accessibility and the level of convenience.

Our patients have access to a dentist through a video link 7 days a week, and they don't have to travel to a dental surgery. For patients not living in big cities, or without a local dentist providing advanced cosmetic treatment, we provide access to these services for the first time 

What remains the same is the level of professionalism and quality of care. Our dentists and orthodontists are all UK licensed, using the newest technology to bring cosmetic dentistry to more people.

How do aligners work?

We will create a highly accurate virtual model of you mouth using the dental impression you will take with your dental impression. 

Our orthodontists and dentists will prescribe a detailed treatment plan, specifying exact tooth movements to create your ideal smile. 

We will then custom make a series of aligners designed to alter the position of your teeth over a series of months. 

You will change your aligners every 1-2 weeks, as specified by your treatment plan. By your last aligner your teeth will be in their final position, giving you the smile you are looking for

What is a 32S Associate?

32S Associates are local health, beauty and wellness professionals trained in association with the British Dental Aligner Society in how to take the perfect impressions. They are based local to you, and can help you get your dental impression done quickly and conveniently, and take you through the initial consent process. Once this is done you will be seen by one of our dental team through a video consultation, exactly as you would be in a dentist's surgery.

What are the aligners made of?

The aligners are printed using the most accurate 3D printing methods, using the newest BPA-free materials. These are completely clear and pretty much invisible. Most importantly, they don't cause pain and irritation like other types of braces do.

What happens if I lose an aligner?

Your aligners are custom made for you, and can be remade if you lose one. If this happens, let us know immediately which aligner you've lost, and keep wearing the most recent aligner you have until your replacements arrive (additional cost may be incurred)

Is everyone suitable for 32Stories aligners?

The very simple answer is no, and we will be completely honest with you. Our dental team do not cut corners, and are committed to results which last a lifetime. If your case is complex you may require additional treatments to avoid relapse and complications, and we will explain this in detail to you.

What happens if my case is complex?

If your case is particularly complex we will know this once we've reviewed the 3D model of your teeth. We will explain why your case is complicated over a video consultation and give you the option to have additional procedures, such as IPR or attachments, with a partner orthodontist, with no obligation to you.

What is IPR?

Inter-proximal reduction is an important part of orthodontics for some patients, as it allows space to be created. While aligners can expand your dental arch, it can't always make enough space. IPR involves shaving the sides of teeth by a fraction of a millimeter, which is invisible to the eye, but makes it much easier for your teeth to move.

Many providers simply offer aligners to patients who actually need IPR. The results is that these patients' teeth quickly relapse, wasting the time and effort spent straightening them!

Do you offer IPR?

Are you'll need to see a dentist physically to do this, and we will be completely honest if we think you need this.

We partner with local dentists in your area, and we'll provide you with their details, with no obligation, and we will let you know the cost of this treatment beforehand so that you can make a fully informed decision If you decide to go ahead with treatment we can share all of your details with them, including, your 3D model and the detailed description of what level of IPR is needed and on which teeth. This saves you an extra trip, and means your results will last a lifetime!

What are attachments?

Attachments are small white 'bumps' which are attached to teeth using special dental glue. When aligners are placed over the top of these they can allow extra pressure to be applied, to force certain types of movement, particularly rotation. Sometimes you will not get perfectly straight teeth without these.

If this is the case we will be honest with you, and explain your options during the video consultation

Do you offer attachments?

As you'll need to see a dentist physically for this we partner with local dentists in your area who deal with these more complex cases. We will talk you through the options and provide you with a transparent list of prices for providers in your area. You will then have the chance to select which specialist you want to see, with no obligation.

If you decide to go ahead we can share all of your details with them, including, your 3D model and the detailed description the proposed treatment plan.

Are all of your dentist and orthodontists UK certified?

Yes. We are a team of dentist, doctors and orthodontists all fully qualified, and committed to making high quality cosmetic dental services more accessible to everyone, without cutting corners

What do I do if I have questions, or there is a problem?

Our customer support is available 7 days a week for any queries. We can arrange for you to have a video consultation with a dentist too, if this is needed. Your local 32S Associate is also an excellent source of advice and support!

What happens if I have implants, or other existing dental issues?

Safety is our primary concern. Our dentists will discuss your dental history with you during your consultation. If they feel you are not suitable for aligners or whitening for whatever reason, they will inform you of this. Depending on your risk factors, they may also suggest you go for an Xray prior to commencing treatment, and they will put you in touch with local 32S partners who can do this for you.

Can I speed up my aligners?

Your treatment plan is carefully designed and prescribed by a specialist in tooth movement, just for your teeth. They will specify how long each aligner should be warn for and we strongly recommend that patients do not deviate from this plan to avoid complications

Do you offer discounts?

In healthcare we believe you should not cut corners and so we do not offer discounts. Our fixed prices reflect the consistently high quality of our products and services.

What is the difference between using 32S and getting braces from a dentist or orthodontist in a surgery?

32 stories arrow

The main difference is the accessibility and the level of convenience.

Our patients have access to a dentist through a video link 7 days a week, and they don't have to travel to a dental surgery. For patients not living in big cities, or without a local dentist providing advanced cosmetic treatment, we provide access to these services for the first time 

What remains the same is the level of professionalism and quality of care. Our dentists and orthodontists are all UK licensed, using the newest technology to bring cosmetic dentistry to more people.

How do aligners work?

32 stories arrow

We will create a highly accurate virtual model of you mouth using the dental impression you will take with your dental impression. 

Our orthodontists and dentists will prescribe a detailed treatment plan, specifying exact tooth movements to create your ideal smile. 

We will then custom make a series of aligners designed to alter the position of your teeth over a series of months. 

You will change your aligners every 1-2 weeks, as specified by your treatment plan. By your last aligner your teeth will be in their final position, giving you the smile you are looking for

What is a 32S Associate?

32 stories arrow

32S Associates are local health, beauty and wellness professionals trained in association with the British Dental Aligner Society in how to take the perfect impressions. They are based local to you, and can help you get your dental impression done quickly and conveniently, and take you through the initial consent process. Once this is done you will be seen by one of our dental team through a video consultation, exactly as you would be in a dentist's surgery.

How do I know if there is a 32S Associate near me?

32 stories arrow

Visit our Find an Associate page for more details!

What are the aligners made of?

32 stories arrow

The aligners are printed using the most accurate 3D printing methods, using the newest BPA-free materials. These are completely clear and pretty much invisible. Most importantly, they don't cause pain and irritation like other types of braces do.

What happens if I lose an aligner?

32 stories arrow

Your aligners are custom made for you, and can be remade if you lose one. If this happens, let us know immediately which aligner you've lost, and keep wearing the most recent aligner you have until your replacements arrive (additional cost may be incurred)

Is everyone suitable for 32Stories aligners?

32 stories arrow

The very simple answer is no, and we will be completely honest with you. Our dental team do not cut corners, and are committed to results which last a lifetime. If your case is complex you may require additional treatments to avoid relapse and complications, and we will explain this in detail to you.

What happens if my case is complex?

32 stories arrow

If your case is particularly complex we will know this once we've reviewed the 3D model of your teeth. We will explain why your case is complicated over a video consultation and give you the option to have additional procedures, such as IPR or attachments, with a partner orthodontist, with no obligation to you.

What is IPR?

32 stories arrow

Inter-proximal reduction is an important part of orthodontics for some patients, as it allows space to be created. While aligners can expand your dental arch, it can't always make enough space. IPR involves shaving the sides of teeth by a fraction of a millimeter, which is invisible to the eye, but makes it much easier for your teeth to move.

Many providers simply offer aligners to patients who actually need IPR. The results is that these patients' teeth quickly relapse, wasting the time and effort spent straightening them!

Do you offer IPR?

32 stories arrow

Are you'll need to see a dentist physically to do this, and we will be completely honest if we think you need this.

We partner with local dentists in your area, and we'll provide you with their details, with no obligation, and we will let you know the cost of this treatment beforehand so that you can make a fully informed decision If you decide to go ahead with treatment we can share all of your details with them, including, your 3D model and the detailed description of what level of IPR is needed and on which teeth. This saves you an extra trip, and means your results will last a lifetime!

What are attachments?

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Attachments are small white 'bumps' which are attached to teeth using special dental glue. When aligners are placed over the top of these they can allow extra pressure to be applied, to force certain types of movement, particularly rotation. Sometimes you will not get perfectly straight teeth without these.

If this is the case we will be honest with you, and explain your options during the video consultation

Do you offer attachments?

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As you'll need to see a dentist physically for this we partner with local dentists in your area who deal with these more complex cases. We will talk you through the options and provide you with a transparent list of prices for providers in your area. You will then have the chance to select which specialist you want to see, with no obligation.

If you decide to go ahead we can share all of your details with them, including, your 3D model and the detailed description the proposed treatment plan.

Are all of your dentist and orthodontists UK certified?

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Yes. We are a team of dentist, doctors and orthodontists all fully qualified, and committed to making high quality cosmetic dental services more accessible to everyone, without cutting corners

What do I do if I have questions, or there is a problem?

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Our customer support is available 7 days a week for any queries. We can arrange for you to have a video consultation with a dentist too, if this is needed. Your local 32S Associate is also an excellent source of advice and support!

What happens if I have implants, or other existing dental issues?

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Safety is our primary concern. Our dentists will discuss your dental history with you during your consultation. If they feel you are not suitable for aligners or whitening for whatever reason, they will inform you of this. Depending on your risk factors, they may also suggest you go for an Xray prior to commencing treatment, and they will put you in touch with local 32S partners who can do this for you.

Can I speed up my aligners?

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Your treatment plan is carefully designed and prescribed by a specialist in tooth movement, just for your teeth. They will specify how long each aligner should be warn for and we strongly recommend that patients do not deviate from this plan to avoid complications

Do you offer discounts?

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In healthcare we believe you should not cut corners and so we do not offer discounts. Our fixed prices reflect the consistently high quality of our products and services.